Amazon Fire Stick Information Does Not Match

Fire TV Stick Troubleshooting: "Information Entered Does Not Match"

Problem Overview

Many users have reported encountering an error message that states "The information you entered does not match an Amazon account" while attempting to set up their Fire TV Stick. This issue has been reported across various Fire TV Stick models and can prevent users from activating and using their devices.

Possible Causes

There are several possible reasons for this error:

• Incorrect Amazon account information being entered.
• A technical glitch with the Amazon servers.
• Corrupted or outdated software on the Fire TV Stick.

Troubleshooting Steps

To resolve this issue, try the following troubleshooting steps:

1. Verify that you are entering the correct Amazon account information. Make sure to double-check your email address and password.
2. Check if the Amazon servers are experiencing any outages. Visit the Amazon Status Center (https://status.aws.amazon.com/) to check for any reported issues.
3. Restart your Fire TV Stick. Unplug it from the power source, wait for 30 seconds, and then plug it back in.
4. Reset your Fire TV Stick to factory settings. This will erase all data and settings from your device, so make sure to back up any important information before proceeding. To reset your Fire TV Stick, navigate to Settings > My Fire TV > Reset to Factory Defaults.

If you are still experiencing this error after trying the above steps, contact Amazon Customer Service for further assistance.